Shipping Information

1. Order Processing

We process orders within 1–2 business days after payment has cleared, because even we need time for caffeine and chaos management.

Most orders ship the next business day via NZ Post Overnight Express, so your card can start its inappropriate journey ASAP.

2. Shipping Times

We currently ship within New Zealand only.

Delivery typically takes 1–5 business days, depending on your location and how generous NZ Post is feeling that week.

You’ll receive tracking info once your order is on its way, so you can refresh it obsessively like the rest of us.

3. No Collections

We’re an online-only business, which means no pickups, no drop-ins, and no awkward driveway encounters.

Everything is shipped straight to your door from sunny Hawke’s Bay.

4. Christmas Shipping Deadline

To guarantee delivery before Christmas (and save you from that last-minute panic), please place your order by Wednesday, 17th December 2025.

This estimate is based on standard processing and NZ Post delivery times, any delays caused by the festive rush are out of our control (and probably NZ Post’s too, if you ask them).

5. Holiday Shutdown Period

We’ll be taking a well-earned break from 24th December to 4th January.

Orders placed after 23rd December will be shipped starting the week of 5th January, because even Santa needs a nap after December.

6. Lost or Delayed Parcels

Once your order is handed over to NZ Post, delivery is their responsibility. If your parcel goes missing or takes an unreasonable detour, contact us at manager.nsfm@gmail.com, and we’ll help chase it up.

We’re not responsible for delays or losses caused by postal services, but we’ll always do our best to make things right.

7. Address Accuracy

Please double-check your shipping address before confirming your order. We can’t be held responsible for orders delivered to your ex, neighbour, or anyone else you accidentally gifted a dark-humour surprise to.

Questions?

Email us at manager.nsfm@gmail.com we’re happy to help (unless you’re asking for free shipping to Antarctica).